Asko Appliance Specialists · Licensed & Insured · Serving 5 Major Metro Areas ☎ (844) 677-0530
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Asko Washing Machine Repair

Washing Machine Repair, Done Right the First Time

Asko laundry is built to the European 24-inch width and to long, low-water cycles, which is why two of the most common complaints we hear about it - that a program runs for hours, and that the machine will not fit where the last one did - are not faults at all. The genuine faults announce themselves with an E number and a description behind the INFO button.

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Asko front loaders reach us in three broad generations and the water path barely changes between them. Inlet valve and its mesh filter at one end, drain pump and pump filter at the other, with the heating element, the level sensing, the door lock and the motor in between. What changes is how the machine tells you which of those has stopped: a knob position on the oldest, plain-language messages in the middle, numeric E codes with an INFO description on the current ones.

Long programs are worth understanding rather than diagnosing. These machines wash in a small volume of water and heat it themselves, so a hot program takes the time it takes; the cycle length is a design decision, not a symptom. What is a symptom is a cycle that stretches beyond its stated time, stops at the same point every run, or ends with the load still soaked – and each of those points at a specific, testable component.

We isolate the power and close the taps before a panel moves, read any stored message with the INFO button before the machine is switched off, and measure the circuit a code names rather than fitting the part it is named after. Where the fault is a bearing on a machine well past a decade, we say so and give you the figure against the value of the appliance instead of quoting it without comment.

Common Washing Machine Problems

01

Cycle stopping with the drum still full and the door held shut

02

UNBALANCE reported at the end, with the load left soaking

03

An E number that returns as soon as the program is restarted

04

Filling slowly, or not filling with the tap open

05

Water on the floor around the base of the cabinet

06

Heavy vibration or the cabinet walking during the final spin

Washing Machine Error Codes

Recognize a code on your display? Look it up before you unplug anything or attempt a repair.

E34

Asko Washer Error 34 Code (AD2 Detergent Level Sensor Error)

E35

Asko Washer Error 35 Code (Communication Between Auto Dose and Control Unit)

E36

Asko Washer Error 36 Code (Communication Between User Interface and Control Unit)

E37

Asko Washer Error 37 Code (Control Board and Interface Software Versions Not Compatible)

UNBALANCE

Asko Washer UNBALANCE Message (Unevenly Distributed Laundry)

UNABLE TO LOCK DOOR

Asko Washer UNABLE TO LOCK DOOR Message (Door Not Reaching Its Final Position)

STERIL TUB ALERT

Asko Washer STERIL TUB ALERT Message (Run the Drum Cleaning Programme)

DRAIN SYSTEM ALERT

Asko Washer DRAIN SYSTEM ALERT Message (Reduced Flow During Pumping)

E32

Asko Washer Error 32 Code (Peristaltic Pump 2 Error, Auto Dose System)

E33

Asko Washer Error 33 Code (AD1 Detergent Level Sensor Error)

E6

Asko Washer Error 6 Code (Heating Error)

E7

Asko Washer Error 7 Code (Draining Error)

See all Error Codes →

Popular Asko Washing Machine Models

Asko W6441 Washing Machine

Model # W6441

Asko WL6511XXLPP Washing Machine

Model # WL6511XXLPP

Asko 8005 Washing Machine

Model # 8005

Asko W6461 Washing Machine

Model # W6461

Asko WL6511XXLRR Washing Machine

Model # WL6511XXLRR

Asko 9603 Washing Machine

Model # 9603

Why Trust Us With Your Asko Washing Machine

  • Measured, Not Guessed | The suspect washing machine component goes on a meter and is shown to have failed before we recommend replacing it.
  • Common washing machine Parts Aboard | The parts that fail most often travel with the technician; anything rarer is ordered on the spot and the return visit booked before we leave.
  • Isolated Before Anything Opens | The supply to your washing machine - power and water - is shut off and proven dead before a panel moves, and high-voltage circuits stay with the technician.
  • Coverage Checked First | Where your washing machine looks like it may still sit inside manufacturer coverage we flag it before quoting, so you can decide which route costs you less.
FAQ

Washing Machine Repair FAQ

Hold the INFO button. On the Logic generation the display spells out the description behind the number - WATER FILLING ERROR for E3, DRAINING ERROR for E7, DOOR LOCK ERROR for E2, HEATING ERROR for E6, SPINNING ERROR for E8 - and the EXIT button returns you to the menu. Some numbers carry a decimal sub-code, such as E7.1 or E13.1, and those are separate entries in Asko's table rather than a variation on the whole number. Write down the description as well as the number; it is what a technician needs before travelling.

Asko prints several in plain text on the same machines. UNBALANCE means the load is unevenly distributed, and the instruction is to spread it by hand and run the spin program again. UNABLE TO LOCK DOOR asks you to open the door and close it firmly to its final position. DRAIN SYSTEM ALERT is a warning about reduced flow in the pumping stage rather than a hard stop, and it points at the pump filter, the drain hose and the height the hose is fitted at. STERIL TUB ALERT is a prompt to run the drum-cleaning program, not a fault.

Switch it off at the breaker and close both supply taps before anything is opened, and expect water to arrive wherever you open it. With the power off and a shallow tray in place, the pump filter behind the lower access panel is an owner task on these models, and Asko lists the same short set of checks itself: pump filter clean, drain hose not kinked or clogged, the drain itself clear, and the hose fitted at the height the installation instructions specify. Do not force a door with water standing behind it.

The transit bolts. These machines ship with bolts through the back panel holding the drum still for transport, and one run with them still fitted shakes hard enough to move across the floor. Once they are out, the cabinet has to sit level with all four feet down and the locking nuts tightened. If the bolts are out, the floor is solid, the machine is level and it still hammers on the spin, the suspension and the bearings are what need inspecting.

Usually. The W600 and W620 machines did not use numbers: the program knob stops at position C, which Asko describes as a problem that can probably be dealt with without a technician, or at position S, which it describes as a mechanical problem needing a service call. The W640, W660, WMC and WM70 generations print plain-language messages such as Water inlet fault, Water outlet fault, Thermistor fault or Unbalance. Numbers appear later: F10, F11 and F12 on the W6xxx machines, then the E-series on the Logic generation. Parts availability, not the age of the design, is what decides these jobs, and we check it before quoting.

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