What 0000 Means
WHICH MACHINES THIS APPLIES TO: Asko's professional washers - the WMC-series machines installed in communal laundry rooms, care homes, salons, gyms and small commercial laundries - do not report problems as numbers. They print the problem on the display in words. Two document families stand behind the messages on this site and they are deliberately kept apart, because they are not the same book and they do not use quite the same wording.
THE OLDER PLATFORM: the Asko service documentation for the new generation of washing machines whose circuit diagrams are labeled WMC55. Its problem section states that if a problem occurs during a program cycle it is shown on the display after the program has finished or been interrupted - which is worth knowing, because on this platform the message often appears at the end rather than at the moment something went wrong.
THE LATER PLATFORM: the operating instructions for the WMC64P and the WMC743VS, which both state that a message is shown on the display if an error occurs during the program. The message set in those two books is identical to each other, which is good corroboration of both.
A LIMIT WORTH STATING: no public document could be found under the model numbers WMC6743 or WMC6744. The messages here are attributed to the books they were read in and are not claimed to cover those models.
ONE PRACTICAL NOTE BEFORE ANY CHECK: a professional washer is usually hard-wired rather than plugged in, so isolating it means the breaker or the wall isolator that feeds it, not a plug. And in a communal or commercial room the machine belongs to somebody else. If that is your situation, the checks below are for the person who looks after the machines, and reporting the exact wording on the display is the most useful thing a user can do.
WHY TWO INDICATIONS SHARE THIS PAGE: because they are the same situation shown two ways on two platforms, and a reader who finds one should know about the other. The older WMC55 documentation shows four zeros - 0000 - and the later WMC64P and WMC743VS books print the word "Unbalance".
WHAT THE OLDER WMC55 PLATFORM SAYS: 0000 is "indicated when too big unbalance occurred during spinning, ending in no fulfilled spinning cycle". A second passage in the same manual, covering the coin-operated and medical panels, is more practical still: with 0000 flashing at the top right, open the door, redistribute the load and run program 8.
WHAT THE LATER WMC64P AND WMC743VS BOOKS SAY: the spin stops and restarts up to ten times to redistribute the load before the machine moves on, and the message requires no action. That is worth reading carefully, because it says the machine has already tried ten times to fix this by itself.
WHAT THE MACHINE WAS DOING: trying to settle the load evenly before taking the drum up to speed. A commercial drum spins fast, and an unbalanced drum at that speed makes a machine walk, hammer its bearings and shake the room. Refusing to spin is the machine protecting itself and the floor it is bolted to.
WHY COMMERCIAL ROOMS SEE IT CONSTANTLY: the loads are the problem, not the machines. Bed linen, table linen, mats, mop heads, gym towels and overalls all rope together or bunch to one side. A single heavy item on its own - one duvet, one floor mat - cannot distribute itself at all.
CLASSIFICATION: normal behavior on both platforms. Nothing is broken and no technician is needed for a machine that reports it occasionally.
Common Causes of 0000
- Single heavy item spun on its own
- Load bunched to one side of the drum
- Sheets, table linen or mop heads roped together
- Machine not standing firm, or a foot or fixing not taking load
- Drum loaded well above or well below what the machine spins best
🔧 One Safe Check You Can Try
Open the door and spread the load out by hand in loose heaps around the drum rather than leaving it as one mass on one side, then run the spin - on the older platform Asko names program 8 for that, and on the later machines the message needs no action at all because the machine has already tried. Unwind anything that has roped up, which with sheets and table linen is most of it, and if a single heavy item is being washed alone add two or three towels so it has something to balance against. Then look at the room rather than the load, because a commercial machine that reports this on every cycle usually has an installation reason: check it stands firm with no rock when a corner is pushed, that its feet or fixings are all taking load, and that it has not been shuffled out of position in a run of machines. If the message appears on well distributed loads in a firmly standing machine, that is worth reporting - it is the point at which load distribution stops being the explanation. Keep the door checks and the load habits in the room's routine, because that is what actually reduces it.
⚠ Why You Shouldn't Go Further Than That
- None - redistributing a load, running the spin again and checking the machine stands firm is ordinary use, and the later books say the message needs no action at all.
- If it happens on every load including well distributed ones in a machine that stands firm, the drive and suspension are inside a cabinet that is isolated at its breaker or wall isolator before it is opened.
Opening a panel to inspect or repair something yourself doesn't automatically cancel your manufacturer's warranty — but it can risk accidental damage, and some manufacturers do have specific service conditions. Check your product's warranty terms, or ask us, before deciding.